Frequently Asked Questions

 

What is my username?
If you are currently a Welk Owner, your username is the email address associated with your membership. If you’re not yet a Welk Owner, your Experiences by Welk username is the username/email address you used when you initially signed up for your Experiences by Welk account. Click here to recover your username
How do I log in?
Click here to visit the login page. On the login page, type your username and password into the respective fields, then click Log In. Make sure you are using either: the same email address you used when you signed up for your account; or the email address associated with your Welk Ownership. Remember: passwords are case sensitive! If you need to reset your password, see the next question.
I am a Welk Vacation Owner. How do I reset my password?
Click here to reset your password. Directly located under the log in fields, you will find the ‘Need help signing in?’ link. From here, password self-service options are available via SMS or Email.
How do I change my password?
Click here to reset your password. Directly located under the log in fields, you will find the ‘Need help signing in?’ link. From here, password self-service options are available via SMS or Email.
Why isn’t my old login working?
Enhancements were made to your Experiences by Welk account that improve security and add more self-service account options, powered by OKTA. When the enhancements were made, an email was sent out to the address on file for updated security information. Please check your email account to update your account security.
I don’t see an email to activate my improved account security, what now?
Click here to resend the activation email.
I’d like to start my 90-day complimentary trial membership – how can I start?
To start your first-time 90-day trial membership, click the sign-up button and fill in all of your personal information to register. An activation email will be sent to the email address you registered with. Click on the Activate button in that email to access the Experiences by Welk platform.
Can I book travel for my friends and family?
Experiences by Welk members can add up to five travelers to their account. Friends and family are also encouraged to sign up for a trial membership and gain access to all the same benefits for the length of their trial membership.
I have a question about my Experiences by Welk membership, who should I contact?
If you have questions about your membership, you can email us at support@experiencesbywelk.com.
What is the difference between Welk Platinum Points and Welk Reward Credits?
Platinum Points are only available to Welk Resorts Platinum Points Owners and Auditions Members for use in booking reservations at any Welk Resorts property or to deposit with an exchange company for reservations worldwide. Welk Reward Creditsare earned while using the Experiences by Welk platform and can be applied towards future purchases on the platform or towards discounting Vacation Ownership Association dues. Platinum Points and Welk Reward Credits are not interchangeable.
How long are my Welk Reward Credits valid to use towards purchases?
Welk Reward Credits which are accrued through applicable travel and leisure purchases made on the Experiences by Welk website will expire 30 months after they become active.
Can I add other travelers to my Experiences by Welk membership?
Yes, you’re allowed to add up to five travelers to your account under the My Account section on the platform. Please note that neither the Primary or Secondary Traveler can be deleted from your account.
I’d like to start my 90-day complimentary trial membership – how can I start?
To start your first-time 90-day trial membership, click the sign-up button and fill in all of your personal information to register. An activation email will be sent to the email address you registered with. Click on the Activate button in that email to access the Experiences by Welk platform.
What happens after my 90-day trial expires?
You will have the option to purchase a yearly membership to Experiences by Welk Premium. If you choose not to purchase a Premium membership you will continue to have access to a Standard membership. If you purchase a membership before your 90-day trial expires, we will add a yearly membership to the original 90-day expiration date (i.e. if 20 days remain in 90-day trial, we will add 20 days to the yearly membership; or 385 days). If you wish to purchase a yearly Premium membership after the 90-day trial expires you will have the option to purchase at the current listed price. After purchasing a yearly Premium membership you will continue to use the same login credentials from the 90-day trial membership in order to access your established account, including any Welk Reward Credits, Reservations, etc.